Cuckooland Service Reviews

Merchant : Mya

Thank you for your outstanding Review! You have made our day! We couldn't be more thrilled to hear that you were so impressed with every aspect of your Cuckooland experience from service to delivery to your beautiful Maze Rattan Oxford Royal Corner Dining Set with Fire pit! It's looking stunning in your garden, WOW! We can't wait to welcome you back for more treasures soon.

Merchant : Mya

Thank you for sharing your feedback with us. We're so sorry for the delay experienced with your order, this was due to a manufacturing hold up that was sadly unavoidable however, we're thrilled to hear that our lovely customer service team were able to keep you informed and updated throughout. We're sure that you love your Vox Spot Corner Wardrobe now that it's with you and we hope that your next visit to Cuckooland will reflect that 5 Star service we are so proud of.

Merchant : Mya

Thank you for your stirling 5 Star Review. The Obaby Nika Mini Cot Bed 2 Piece Nursery Set is a sure hit! The Cot height adjusts and converts to a toddler bed so that it can be used up to 4 years old and the Chest of drawers with removable changing station will make nappy changes a doddle! We love hearing from happy customers here at Cuckooland and hope that your next visit will be just as enjoyable.

Merchant : Mya

WOW! Your feedback is truly magical! A thousand thank you's for taking the time to share this with us. Myself and Anna loved assisting you with your order and to receive such a kind Review is really wonderful. We're thrilled that you enjoyed your Cuckooland experience and that you found the Le Toy Van Puppet Theatre to be worth the wait. Your little one is sure to have hours of fun with this fabulous Theatre, just pair it with some play food and hand puppets and get ready for the show!

Merchant : Mya

Thank you for your glowing 5 Star Cuckooland Review! The By Boo Volta Bench is a true masterpiece in rattan, it almost seems a shame to sit down and block out her beauty. It looks stunning in the image you have provided, thanks for sharing this with us. We love seeing our items in their new homes! We hope that you will pop back and see us again soon.

Merchant : Mya

We are saddened by your feedback as upon investigation we can see that the team are working with you on your order. You first contacted us on 13.03 to advise that you were yet to receive your delivery. As this was dispatched and your order marked as complete on our system, we were unaware of any issues before this contact was made. We immediately launched an investigation for which we had to allow 48 hours for completion. Following this, we were advised by DPD that they were returning your order to us. This information was shared with you on 15.03 and we confirmed that we would send out a replacement order as a priority. You have since received your new tracking information, you can use this to keep up to date with progress of the shipment. We are truly sorry for the disappointment caused and hope that our quick response to resolve the issue has shown you how passionate we are about providing first class customer service.

Merchant : Leah

Thank you for your glowing review on your wonderful new Cool Kids Single Tipi Bed. With a simple white finish, this teepee bed will have no issues blending seamlessly with your existing furniture! We look forward to welcoming you back to Cuckooland again soon.

Merchant : Mya

We love the Ooni Range here at Cuckooland and the Ooni Koda 12 Gas-Powered Outdoor Pizza Oven is a Stirling choice! We're thrilled that you found everything 'Spot On' during your shopping experience and we hope to see you back with us again soon!

Merchant : Leah

We are thrilled to see such an amazing review on our Harbour House Bed with Trundle Drawer. It's imaginative playhouse bed design is perfect for your little ones dreams. Please do pop back and visit us here at Cuckooland again soon.

Merchant : Leah

Thank you for your 5* review on your new Koble Zain Smart Side Table - this is super smart and with the 360 Speaker & Wireless Charging it is double the action! We look forward to welcoming you back to Cuckooland again soon.

Merchant : Leah

Your review is amazing, thank you so much! We are over the moon to hear that your son is delighted with his new Trasman Podbed Gaming Highsleeper - perfect for any gamer! Please do pop back and visit us at Cuckooland again soon.

Merchant : Leah

Thank you for your glowing review on your new Dutchbone Denza Sideboard. This has its own gorgeous antique styling! We look forward to welcoming you back to Cuckooland again soon.

Merchant : Mya

We really appreciate you taking the time to share your amazing 5 Star Review with us. Your kind comments regarding our communication, service and packaging are music to our ears! We're sure that the wagging tail dog clock has created a fun talking point whilst sitting pride of place in its new home and we can't wait to welcome you and your pals back to Cuckooland again soon.

Merchant : Leah

Your review is so lovely! We are pleased to hear that you are happy with your new The Garden Village Superior Triple FSC Wooden Wheelie Bin Storage. When bin day comes around, simply unlatch the bolted doors and roll out your wheelie bins ready for collection! We look forward to welcoming you back to Cuckooland again soon.

Merchant : Nathalie

Reviews are essential to online shopping as they help potential customers make decisions about what to buy, so it's important that they are true and fair. We are particularly saddened by your review and would like to ensure that we fill in some of the missing facts with our reply so that potential customers are fully informed. When you reported that you had an issue with the bed we needed to clarify if the issues were due to the bed being incorrectly installed or if the parts were faulty. This is a very popular bed and we have not had issues of this nature reported before or since. We sent in our top installation technician at our cost to come and access and fix the bed. He reported that the bed had been incorrectly installed and that once he had almost entirely dismantled the bed and reinstalled it, it was as it should be. I have confirmation from you that the bed is now fixed. I understand that since that visit, there is now a problem with the nameplate coming unstuck to which a solution has been discussed today telephonically and agreed upon.