Cuckooland Service Reviews

Reviewed On: 20/03/2023

The BEST garden furniture & customer service

We’re absolutely over the moon with our Maze Rattan dining set from Cuckooland. We purchased from Cuckooland because of their outstanding reviews & price point, and we were not disappointed… The customer service team were incredible! I had a few questions about the set and they went above and beyond to help. From start to finish, we were kept updated and delivery took place within the time stated on their site. The quality of the garden set is amazing and definitely worth every penny. Can’t wait to shop here again!

Merchant : Mya

Thank you for your outstanding Review! You have made our day! We couldn't be more thrilled to hear that you were so impressed with every aspect of your Cuckooland experience from service to delivery to your beautiful Maze Rattan Oxford Royal Corner Dining Set with Fire pit! It's looking stunning in your garden, WOW! We can't wait to welcome you back for more treasures soon.

Reviewed On: 19/03/2023

Wasn't the worst, wasn't the best.

There was an issue with my order as a part was unavailable. Delaying the initial delivery time. It did take a while. However the customer service team have been very helpful and the delivery drivers were very polite and helpful.

Merchant : Mya

Thank you for sharing your feedback with us. We're so sorry for the delay experienced with your order, this was due to a manufacturing hold up that was sadly unavoidable however, we're thrilled to hear that our lovely customer service team were able to keep you informed and updated throughout. We're sure that you love your Vox Spot Corner Wardrobe now that it's with you and we hope that your next visit to Cuckooland will reflect that 5 Star service we are so proud of.

Reviewed On: 19/03/2023

Amazing

Really quick and easy to order stuff and arrived within a few days, amazing service would highly recommend

Merchant : Mya

Thank you for your stirling 5 Star Review. The Obaby Nika Mini Cot Bed 2 Piece Nursery Set is a sure hit! The Cot height adjusts and converts to a toddler bed so that it can be used up to 4 years old and the Chest of drawers with removable changing station will make nappy changes a doddle! We love hearing from happy customers here at Cuckooland and hope that your next visit will be just as enjoyable.

Reviewed On: 18/03/2023

Amazing, amazing, amazing!

I waited until I had the funds to purchase the Le Toy Van Puppet theatre and when I did, the theatre had sold out and I was gutted. I called up Cuckooland and the lady I spoke to was great. I was told more theatres will be coming in and she helped me to preorder the theatre. I was so happy. The theatre is a christmas present so I did not mind when it would arrive but what was great about this whole experience was the regular updates telling me the whereabouts of the theatre from the warehouse to my house. I have never known other companies I've purchased goods from to provide such service. So thank you Cuckooland!

Merchant : Mya

WOW! Your feedback is truly magical! A thousand thank you's for taking the time to share this with us. Myself and Anna loved assisting you with your order and to receive such a kind Review is really wonderful. We're thrilled that you enjoyed your Cuckooland experience and that you found the Le Toy Van Puppet Theatre to be worth the wait. Your little one is sure to have hours of fun with this fabulous Theatre, just pair it with some play food and hand puppets and get ready for the show!

Reviewed On: 17/03/2023

Nice product and fast delivery

It’s was punctual and the product was exactly like it looked like in the website.

Merchant : Mya

Thank you for your glowing 5 Star Cuckooland Review! The By Boo Volta Bench is a true masterpiece in rattan, it almost seems a shame to sit down and block out her beauty. It looks stunning in the image you have provided, thanks for sharing this with us. We love seeing our items in their new homes! We hope that you will pop back and see us again soon.

Reviewed On: 16/03/2023

J’ai commandé 2 clocks labrador il y a 3 semaines ; je ne sais pas pourquoi elles n’ont pas été livrées et sont reparties ; mais quand j’ai appelé cuckooland, l’accueil téléphonique a été sympathique ; j’attends de recevoir enfin mes labradors…

Merchant : Mya

We are saddened by your feedback as upon investigation we can see that the team are working with you on your order. You first contacted us on 13.03 to advise that you were yet to receive your delivery. As this was dispatched and your order marked as complete on our system, we were unaware of any issues before this contact was made. We immediately launched an investigation for which we had to allow 48 hours for completion. Following this, we were advised by DPD that they were returning your order to us. This information was shared with you on 15.03 and we confirmed that we would send out a replacement order as a priority. You have since received your new tracking information, you can use this to keep up to date with progress of the shipment. We are truly sorry for the disappointment caused and hope that our quick response to resolve the issue has shown you how passionate we are about providing first class customer service.

Reviewed On: 16/03/2023

Unicorn Magic!

Merchant : Leah

Thank you for your glowing review on your wonderful new Cool Kids Single Tipi Bed. With a simple white finish, this teepee bed will have no issues blending seamlessly with your existing furniture! We look forward to welcoming you back to Cuckooland again soon.

Reviewed On: 15/03/2023

Best price and quick delivery

Everything was spot on. Bettered the anticipated delivery estimate also.

Merchant : Mya

We love the Ooni Range here at Cuckooland and the Ooni Koda 12 Gas-Powered Outdoor Pizza Oven is a Stirling choice! We're thrilled that you found everything 'Spot On' during your shopping experience and we hope to see you back with us again soon!

Reviewed On: 15/03/2023

Overall great!

Beautiful bed. Really good quality wood. Great communication about delivery and fast delivery too!

Merchant : Leah

We are thrilled to see such an amazing review on our Harbour House Bed with Trundle Drawer. It's imaginative playhouse bed design is perfect for your little ones dreams. Please do pop back and visit us here at Cuckooland again soon.

Reviewed On: 15/03/2023

Kept in contact and updated progress of my order

Merchant : Leah

Thank you for your 5* review on your new Koble Zain Smart Side Table - this is super smart and with the 360 Speaker & Wireless Charging it is double the action! We look forward to welcoming you back to Cuckooland again soon.

Reviewed On: 14/03/2023

Great bed, but go for the assembly service

Good service, pretty fast delivery. One thing was how long it took to put together, it took so many hours, more than the leaflet expected. I would absolutely recommend going for the assembly service. It is also incredibly heavy so make you you don’t plan to redecorate any time soon. It’s a brilliant bed all in all and our son is delighted.

Merchant : Leah

Your review is amazing, thank you so much! We are over the moon to hear that your son is delighted with his new Trasman Podbed Gaming Highsleeper - perfect for any gamer! Please do pop back and visit us at Cuckooland again soon.

Reviewed On: 14/03/2023

Straightforward ordering process & delivery. Would use again :-)

Beautiful Duchbone dresser, delivered in perfect condition and true to website description. Timely delivery with 2 hours slot.

Merchant : Leah

Thank you for your glowing review on your new Dutchbone Denza Sideboard. This has its own gorgeous antique styling! We look forward to welcoming you back to Cuckooland again soon.

Reviewed On: 13/03/2023

Great products, great service.

Great service. Updated regularly on status of order. Beautifully packed too. I would certainly recommend Cuckooland.

Merchant : Mya

We really appreciate you taking the time to share your amazing 5 Star Review with us. Your kind comments regarding our communication, service and packaging are music to our ears! We're sure that the wagging tail dog clock has created a fun talking point whilst sitting pride of place in its new home and we can't wait to welcome you and your pals back to Cuckooland again soon.

Reviewed On: 13/03/2023

Good quality product

Easy to order product online. Quickly contacted by delivery staff to arrange a date for delivery. Product arrived which was well packaged and of really good quality. Instructions for assembly could have been made easier to follow.

Merchant : Leah

Your review is so lovely! We are pleased to hear that you are happy with your new The Garden Village Superior Triple FSC Wooden Wheelie Bin Storage. When bin day comes around, simply unlatch the bolted doors and roll out your wheelie bins ready for collection! We look forward to welcoming you back to Cuckooland again soon.

Reviewed On: 23/02/2023

Cool Kids Single Tipi Bed

The bed is really nice looking my son loves it, but it need some attention to details.

Trusted Customer

Updated rating from
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Merchant : Nathalie

Reviews are essential to online shopping as they help potential customers make decisions about what to buy, so it's important that they are true and fair. We are particularly saddened by your review and would like to ensure that we fill in some of the missing facts with our reply so that potential customers are fully informed. When you reported that you had an issue with the bed we needed to clarify if the issues were due to the bed being incorrectly installed or if the parts were faulty. This is a very popular bed and we have not had issues of this nature reported before or since. We sent in our top installation technician at our cost to come and access and fix the bed. He reported that the bed had been incorrectly installed and that once he had almost entirely dismantled the bed and reinstalled it, it was as it should be. I have confirmation from you that the bed is now fixed. I understand that since that visit, there is now a problem with the nameplate coming unstuck to which a solution has been discussed today telephonically and agreed upon.

Read what others are saying


Oliver Furniture 4 in 1 Cot Bed in White & Oak
The cot is set up finally! This just makes me happy! This is definitely my best gift ever especially in this situation we are in. Thanks so much for making my dreams into a reality. Love Dinie
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