FAQ's- the only ones you really need.

You can pay by Credit or Debit card in the UK (we accept Visa, MasterCard, American Express, Maestro and Delta)

In the EU/EC and Rest of the World you can pay by credit card or debit card but only if the credit or debit card carries the Visa, MasterCard or American Express badge.

Or you can pay via your PayPal account. 

Promotional codes can be entered just before completing payment and finalising your order.

When you are at the payment stage, enter your voucher in the 'Apply gift card or voucher' box on the 'Review & Pay' page.

If you have selected Paypal as your payment method, you will be automatically returned to the Cuckooland checkout to review your order. At this point you can enter your promotional code and confirm the order total before payment is taken.

We currently only deliver to England, Scotland, and Wales

Click for more info

Orders sent to most addresses on Mainland UK are free on orders of £100 or more. Delivery charges appear in your Bag, at checkout and before you submit your credit card details. Click for more info.

You don’t need to register– we have a Guest checkout for those in a real hurry, you just need to enter your address and payment details at checkout and we can process the order there and then in the blink of eye.

If you want to, you can save your details at the end of the checkout - this is highly recommended as it saves loads of time if you do place another order in the future.

Becoming a member offers loads of benefits and its really easy. Click here to become a member.

If you place your order before 2pm and as long as payment is authorized and received all 'In Stock items will be despatched within this time frame. All products with 'allow days (like 'made to order' or 'direct despatch' items from suppliers) will be clearly marked on product pages and at checkout. 

Our delivery times are between 8am and 6pm.

In the UK (Mainland) and on all standard deliveries please allow 2-4 working days to receive your order once it has been dispatched and 1 day for express deliveries.

Orders and payment received after 2pm will be dispatched the following working day, please note that orders will not be dispatched after 2.00pm on a Friday.

We do offer Saturday delivery (UK only) if ordered before 2pm on Fridays - the delivery cost for this option is £12.95 and can be selected at checkout.

In the European Union and Rest of the World please allow between 2-6 working days for 'In Stock' items. All other delivery times for products not in stock will be communicated to you at checkout or via email depending on the product. Please note that deliveries may take a little longer if they are sent direct from our supplies - these items are also clearly marked on our product pages and at checkout.

For delivery details including table with times and charges click here.

No unfortunately not. Only one delivery address per order can be processed.

Absolutely. If you would like to send an order (like a Gift) to a different delivery address you may do this. The delivery address does not have to be the same as the billing address.

Our Delivery Company will leave a “while you were out” card so you can call them to re arrange a time that suits. But we strongly recommend (so as to avoid disappointment) that you use an address where there will be someone to receive and sign for the delivery – like a work address.

How do I return a product if I'm self-isolating? 
The usual exclusions apply as per our Standard Returns Policy such as 'made to order' products and 'goods not being returned in their original packaging'.

For Furniture and Beds please email us at [email protected] or call us on +44 (0) 1305 231 231 (UK) Mon-Fri 9-5pm. 

For all other products/gifts: 

For Cuckooland members in the UK (Mainland):

1. “Login” to your account on our website and enter your details (or click here and enter your details). Go to your profile section. In your profile section you will be able to view items that fall within the 30 day returns window.
2. Select the items you wish to return and the reason you wish to return them and follow the prompts. At the end of this quick process, we will provide you with a Returns Authorization Number (which confirms to Royal Mail that Cuckooland is paying for the postage) and an email will be sent confirming these details.
3. The email will include a link to our Royal Mail Cuckooland Tracked Returns Service -but here it is for quick reference!) Enter your Returns Authorization Number on this webpage and a returns label with postage paid will automatically be generated. Minimal fuss.
4. Then print the email off and include this email (as it will contain your order number and items ordered) in the box you wish to return. This will speed up the returns / replacement / refund process. 
5. Also remember to print off the label, attach it securely to the box (with the product inside please) and drop it off at your nearest Post Office. 

If the items are simply not what you want, the items must be returned to us in good condition (pristine please!) and in their original packaging and be resalable for us to authorize a refund.

For reference, our Returns Address is: 

Flair Furniture (Cuckooland.com)
Headlands Road
Liversedge
West Yorkshire
WF15 6QAL 

Your Returns refund may be subject to a returns charge, for more details about deliveries and returns, please click here.

Sure. Your "Wishlist" is where you can keep track of any item that you like or would like to buy. Simply click on the “add to wishlist” button on as many products as you like. You can also send this list to a friend if you want to send a not-so-gentle reminder. Or just to keep tabs on things you are thinking of buying for yourself, or perhaps as gifts for others.

To activate your Wishlist, you will need to set up an account. It’s very quick to do and will save you lots of time and hassle once it’s done, highly recommended.

Absolutely 100% yes! Its Cuckoolands top priority to ensure that our customers’ transaction data is kept secure at all times.

For this reason we use SagePay, one of the most trusted and secure payment service providers in the UK. SagePay have been awarded Level 1 PCI DSS Compliance status which is the highest level attainable and reflects the importance that Cuckooland place on our customer's security.

Using SagePay means that we do not store any of your credit and debit card details on our system, they are instead captured in a secure HTTPS POST between our web server and Sage Pay's servers across a 128-bit encrypted session.

If you have registered with us (and are a member), you can see your entire order history, you can change contact details, return products and manage your addresses and preferences. Click on “Login” at the top right of the screen or click on the “My Account” at the bottom of the page (footer) to enter.

Where you have given us your consent or if you have previously purchased product/s from us, we may use your information to contact you about the products that you have purchased - to tell you about goods and services which (we think) may interest you, our promotions and special offers that are available from time to time, or to send you a copy of our catalogue. Our marketing communications may be sent to you via email, SMS, post or such other means as we choose.

In addition to the right to object (as mentioned above), you will also be provided with the opportunity to opt out of receiving these marketing communications both at the time that you provide your contact information to us and at any time afterwards. If you wish to unsubscribe from our newsletter contact list, you should either:

1. E-mail us at [email protected] with the word "unsubscribe" in the subject line.
2. Click on "unsubscribe" at the bottom of the email
3. Sign into "My Account" on the website and edit your account details

Please allow up to 5 days for unsubscribe requests to be processed

If you are not entirely happy with your recent experience, please raise a complaint by contacting our Customer Service Team on [email protected]. We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 7 days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 7 days, we will send you an email explaining the reason for delay and when we expect to issue you with a final response.

If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.