Changing or Cancelling an Order

In most circumstances it’s not possible to make changes to your order once you’ve placed it. If you would like to add Products to your order, you will need to place a new order for these items.

If you need to change details of your delivery address or remove Products from your order please email us at customerservice@cuckooland.com or contact our Customer Services Team on +44 (0) 1305 231 231 Mon-Fri 9-6pm (UK time)

If you would like to cancel your order, and your products have not left the warehouse, we will do our utmost to help, please email us at customerservice@cuckooland.com or contact our Customer Services Team on +44 (0) 1305 231 231 Mon-Fri 9-6pm (UK time)

In both cases please be ready to quote your order number and order date.

If the Products you ordered have already been collected from our warehouse and they are on their way to you, then you’ll need to follow our Returns procedure for Unwanted Products. Click here to view our returns procedure.

Please note that personalised, engraved or made to order products cannot be returned unless faulty, and we also cannot accept returns of perishable products (food, chocolates etc.).


Read what others are saying

Kids Teepee Cabin Bed

Fantastic bed! My daughter loves this as do I, it is really well made and heavy and was relatively easy to assemble. It gives my daughters room a really magical feel, would definitely recommend.

Uuni 3 Wood-Fired Pizza Oven

So easy to use and produces simply excellent pizzas. Wood fire oven pizzas taste so much better and in the UUNI they cook very quickly indeed, (you'll need to turn them every thirty seconds or so for the perfect pizza). Well made product and only took fifteen minutes to assemble - even the correct tools were provided so no digging around in my toolbox.

The Garden Igloo 360 Dome

I love our igloo. Not too hard to put up, it's lovely to sit inside as the nights are drawing in. It's like a conservatory. Spacious too. We've added some fairy lights and candles. There is a slight smell of pvc but the fragranced candles disguise it. Looking forward to using it in the summer too and will buy the canvas cover. I may even put some flooring down to make it even cosier!

Kubu Rattan Hanging Lamp

Amazing first class customer experience!! Very helpful and honest staff. I will look here again!!

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