Changing or Cancelling an Order

In most circumstances it’s not possible to make changes to your order once you’ve placed it. If you would like to add Products to your order, you will need to place a new order for these items.

If you need to change details of your delivery address or remove Products from your order please email us at

If you would like to cancel your order, and your products have not left the warehouse, we will do our utmost to help, please email us at

In both cases please be ready to quote your order number and order date.

Cancelling Orders Before Delivery

You can cancel your order at any point after placing your order but if the items have already been dispatched a cancellation charge will be applicable. Please refer to the charges table below:

Charges for Dispatched Items:



Small Items - within Royal Mail Spec (Parcel: 61x46x46cm, Tube: 90cm Length) and under 20kg


Medium Items - outside Royal Mail Spec (Parcel: 61x46x46cm, Tube: 90cm Length) but under 30kg


Large / Heavy Furniture over 30kgs (excludes made to order)

£50 min

Made to Order Furniture / Personalised Items

Cannot be cancelled once placed

If the Products you ordered have already been collected from our warehouse and they have been delivered, then you’ll need to follow our Returns procedure for Unwanted Products. Click here to view our returns procedure.

Please note that personalised, engraved or made to order products cannot be returned unless faulty, and we also cannot accept returns of perishable products (food, chocolates etc.).

Read what others are saying

Oliver Furniture 4 in 1 Cot Bed in White & Oak
The cot is set up finally! This just makes me happy! This is definitely my best gift ever especially in this situation we are in. Thanks so much for making my dreams into a reality. Love Dinie

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Cuckooland Rewards

You can earn on this purchase

As you venture through Cuckooland you can collect points to use on future orders. You'll also travel through our reward tiers, unlocking exclusive VIP treats and perks along the way!

*Earn 1 point per £1, up to a maximum of 2000 points per product. Excludes trade orders.

How to redeem your points

Redeeming your points is easy! Every 20 points you earn gives you £1 off your next order. Just collect 100 points to start using them, and save up to £100 per order. Minimum spend applies - your basket value must be double the voucher amount.

200 Points = £10 voucher

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Join our communitree!

Cuckooland are over-the-rainbow to partner with Ecologi as part of our ongoing journey towards sustainability!

Ecologi are a B-Corp-certified environmental organisation that provides impactful climate solutions through carbon avoidance and reforestation schemes.

Reforestation is one of the most effective ways to tackle rising CO2 levels and preserve our environment for future Cuckoolanders.

With your help, we're contributing to planting trees through Ecologi and their incredible partners, including Eden Reforestation Projects.

Check out how many trees we've planted so far here!