UK Delivery Costs
As a general rule, orders up to a weight limit of 2kgs with a dimension of 90cms will be sent by Royal Mail at our standard delivery rate of £4.95 to all destinations in the UK, including Northern Ireland, Scottish Highlands, Isle of Man, Offshore Islands and Channel Islands.
Please note: Furniture Deliveries to N. Ireland, Isle of Wight, certain addresses in Scotland, and other destinations outside of Mainland UK may be subject to higher delivery charges.
All days are calculated as working days and exclude orders placed during weekends and bank holidays.
Greater than 2kgs and 90cms in dimension will be sent via our preferred Courier (Express) according to the weight and size of the order.
We offer FREE Standard UK delivery for orders over £100* (Mainland only). Please keep an eye out for our Special Delivery Offers over Christmas and other special occasions.
Our FREE Mainland UK Delivery Service applies to orders over £100 but excludes Scottish Highlands and other remote areas. Due to additional courier charges, a surcharge will apply to Scotland Highlands, ROI, and areas outside Mainland UK for furniture deliveries and orders over 20kg with a carton size larger than 61cm x 46cm x 46cm.
Basic UK Mainland delivery rates:
Orders over £100* |
FREE |
1-2 days (postcode specific)
|
Standard UK Delivery (under £100) |
£4.95 |
1-2 days (postcode specific) |
Express |
£6.95 |
next working day if ordered before 2pm Mon - Thurs |
Saturday Delivery |
£12.95 |
next day if ordered before 2pm on Friday |
In the interests of security, we cannot accept orders that use a UK mailbox as a billing address.
As a general guide the following Zones and Postcodes are used to determine our EXPRESS delivery costs (standard items) and Furniture & Bed delivery costs to outlying areas in the UK (please note that some of the postcodes within each Zone may differ depending on whether the item is delivered through the courier network or our furniture delivery teams):
Zone C:
Courier Deliveries for Postcodes: AB31 to AB38; AB40 to AB56; IV1 to 28; IV30 to 32; IV36 to 40; IV52 to 54; IV63; KW1 to 14; PA; PH1 to PH41; PH49 to PH50; BT – Northern Ireland.
Standard Item Delivery is dependent on size and weight, and costs range from £5.95 and £12.95 to these UK postcodes.
Selected Furniture & Bed Deliveries for Postcodes: AB; DD; IV; FK; KY; KW; PA; PH; DG; TD; KA; ML; EH; G.
Many items are delivered free-of-charge to these postcode areas, enter your delivery address at checkout to calculate if charges apply. Delivery charges range up to £65 depend on the product, size and weight of the item being delivered. This service is a white glove delivery service to room of choice. Furniture orders are usually delivered within 5-7 working days, but please allow up to 14 working days from the date advertised on the product detail page.
Zone D:
Courier Deliveries for Offshore Islands and Channel Island Postcodes: HS; IV41 to 49; IV51, 55, 56; KA27 and 28; KW15 to 17; PA20; PA41 to 49; PA60 to 78; PH42 to 44; ZE; IM – Isle of Man; JE- Jersey; GY – Guernsey, Alderney, Sark & Herm; PO30 to 41 – Isle of Wight; TR21 and 25 – Isle of Scilly
Standard Item Delivery cost is £14.95 to these UK postcodes.
Furniture & Bed Deliveries for Postcodes: GY – Guernsey; JE- Jersey; IM – Isle of Man; PO – Isle of Wight; BT - Northern Ireland; ROI - Republic of Ireland. Please allow up to 14 working days from the date advertised on the product detail page for your goods to arrive.
Costs will be £145 for delivery to these postcodes. This service is a white glove delivery service to room of choice.
If your order weight for Standard Items (not Furniture) exceeds the max weight threshold (25- 31kg depending on the carrier; and 25kg Channel Islands, Isle of Man and Scottish Highlands) it will be stated at checkout; in this instance you will be prompted to email us for a delivery quote.
Rest of the World Delivery Rates: (all days are calculated as working days)
For USA and Canada we use DHL and charges are based on weight increments (*a & *b) (weight limit is 25kgs)
- *a. Up to 2kg and 90cm dimension flat rate of £55. Delivery time of 6-10 days.
- *b. 2kg- 5kg is £75, 5kg- 15kg is £120, 15kg- 25kg is £250. Delivery time of working 1-3 days.
If order exceeds 25kgs you will be prompted to email us for a delivery quote.
For Australia and New Zealand we use Royal Mail “signed for” (up to 750gms and 90cms) see below (*a) as well as our preferred Courier where charges are based on weight increments (*b): (weight limit is 25kgs)
- *a. Up to 750gms and 90cm dimension flat rate of £95. Delivery time of 6-10 days.
- *b. 750gms- 5kg is £120, 5kg-15kg is £195, 15kg- 25kg is £300. Delivery time of 3-4 days.
If order exceeds 25kgs you will be prompted to email us for a delivery quote.
European Union delivery rates: (all days are calculated as working days)
For Europe we use Royal Mail “signed for” (up to 750grams and 90cm) see below (*a) and for orders greater than 750g and up to 200cms in dimension with max weight of 31kgs we use our preferred Courier company (see list of charges in table below to individual countries).
- *a. Up to 750g and 90cm dimension, Europe flat rate of £13.95. Delivery times: W Europe 4 days; E Europe 8 days.
- *b. Above 750g, up to 200cms, max weight of 31kgs. See table below. Delivery time of 2-8 days.
If order weight exceeds 31kgs you will be prompted to email us for a delivery quote.
THE TABLE FOR EUROPE:
Up to 750g & 90cm dimension, Europe delivery cost of £15.95. Delivery in: W Europe 4 days; E Europe 8 days.
Above 750gs with a dimension greater than 90cms:
Country |
Cost |
Delivered In (working days)
|
Austria |
£20.20 |
3 days |
France |
£17.80 |
2 days |
Germany |
£17.80 |
2 days |
Ireland, Republic of |
£17.80 |
2 days |
Italy |
£21.90 |
3-4 days |
Netherlands |
£17.80 |
2 days |
Spain |
£21.90 |
3-4 days |
|
|
|
PLEASE NOTE THAT ALL OVERSEAS DELIVERIES ARE A PROFESSIONAL TRACKED DOOR TO DOOR SERVICE. IF COMPARING PRICES PLEASE COMPARE LIKE FOR LIKE.
We do not send products by tortoise, jalopy or on a wing and a prayer.
In the interests of security and fraud management:
- Inside the UK, we cannot accept orders that use a UK mailbox as a billing address.
- For outside the UK we reserve the right not to deliver to addresses that do not match the credit/debit card address details.
- We may ask first-time overseas buyers to provide us with a credit card statement that matches the billing address and we may ask customers for proof of identity. In both instances, our customer services team will be in contact should such proof be required.
Orders are dispatched by our preferred Courier Service or by Royal Mail. Our Courier delivers between the hours of 8am and 8pm weekdays. A signature will be required so please specify an address where someone will be able to sign for your order between our courier working hours of 8am- 8pm. Please note that delivery on Saturdays is listed as an extra charge.
*For prompt deliveries or if you think you may not be home- using a work address rather than a home address is a great idea.
Cuckooland will make every effort to deliver your product/s within the delivery time stated, please note that due to 3rd party involvement we will not be liable for any loss caused to you for late deliveries or lost items, we will however do our utmost to help.
To find out about late deliveries please log on to your account and follow the order tracking link. Alternatively contact us by email or telephone and we will let you know when to expect the delivery and we will ensure you receive your order as soon as possible. Please note that only when items are not delivered within 15 working days are they officially considered lost, we therefore ask that you allow enough time when you place your order so as to avoid disappointment.
In the case of unforeseen circumstances beyond our reasonable control (including inclement weather such as snow and ice preventing delivery vehicles from delivering your products) and if this means we are unable to deliver your goods within 30 days (beginning the day after you ordered), we will contact you and give you an alternative date for delivery. If this date is unacceptable to you, you may cancel your order and you are entitled to a full refund.
This does not affect your statutory rights, although it may affect our relationship if a gift for your loved one arrives late!