The Cuckooland ‘Peace of Mind’ 5 Year Guarantee

Thank you for putting your faith in us and congratulations on an excellent choice!

Please note that only Cuckooland Own Brand Kids Beds that state ‘5 Year Guarantee’ on the product detail page of the product carry our Exclusive 5 Year Guarantee.

Here is some information about your Guarantee:

Unless otherwise stated in the product description, the Cuckooland 5 Year Guarantee is provided with each product bought after 27th of October 2023.

For us to process your Guarantee please ensure all labels are intact and not removed or this may void your Guarantee.

This Guarantee covers defects in materials and craftsmanship in the components of a Cuckooland Own Brand Kids Bed during normal domestic use only and in accordance with Cuckooland’s Terms and Conditions, and the law.

Important Information

If you believe you have identified a manufacturing fault, you must report the fault to our Customer Service Team within 72 hours of discovering the fault together with photographic evidence of the fault. If we confirm that the product in question has a manufacturing fault and is therefore covered by this guarantee, at our sole discretion, we have the right to:

  • Replace parts rather than the full product where applicable;
  • Replace the defective product with the same product or, if discontinued, the closest possible alternative;
  • Pay the costs of postage and return;
  • Ship the replacement parts or the replaced product back to you;
  • If you accept a discount due to a small fault, the right to return the product or any of its part due to this issue will be voided;
  • Cuckooland will endeavour to organise replacement parts where required as quickly as possible, however, customers should be aware of possible delays if these parts are not in stock at our warehouse and need to be ordered from our manufacturer.

Frequently Asked Questions

As per our standard terms and conditions, customers should always check any product regardless of a guarantee as soon as the product arrives. If there are any defects with the product, the customer should report the defect to Cuckooland Customer Service within 72 hours and not assemble the product. This will help us to process and expedite a replacement part or product.

Read what others are saying

Oliver Furniture 4 in 1 Cot Bed in White & Oak
The cot is set up finally! This just makes me happy! This is definitely my best gift ever especially in this situation we are in. Thanks so much for making my dreams into a reality. Love Dinie

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Cuckooland Rewards

You can earn on this purchase

As you venture through Cuckooland you can collect points to use on future orders. You'll also travel through our reward tiers, unlocking exclusive VIP treats and perks along the way!

*Earn 1 point per £1, up to a maximum of 2000 points per product. Excludes trade orders.

How to redeem your points

Redeeming your points is easy! Every 20 points you earn gives you £1 off your next order. Just collect 100 points to start using them, and save up to £100 per order. Minimum spend applies - your basket value must be double the voucher amount.

200 Points = £10 voucher

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Cuckooland are over-the-rainbow to partner with Ecologi as part of our ongoing journey towards sustainability!

Ecologi are a B-Corp-certified environmental organisation that provides impactful climate solutions through carbon avoidance and reforestation schemes.

Reforestation is one of the most effective ways to tackle rising CO2 levels and preserve our environment for future Cuckoolanders.

With your help, we're contributing to planting trees through Ecologi and their incredible partners, including Eden Reforestation Projects.

Check out how many trees we've planted so far here!