COVID-19 Delivery, Returns & Safety Updates:

6th April 2020 Update: Our Online Store is OPEN and Delivering. 

Delivery & Returns information during this period of uncertainty…

Our customers, our communities and the entire team that make up Cuckooland are our priority. That’s why we’re continually monitoring the guidelines and advice provided by the UK Government and Public Health England, and are doing everything we can to make your online shopping and delivery experience as safe as possible.

At the moment we are receiving shipments into our warehouse and our delivery partners are all extremely committed to keeping the wheels in motion whilst maintaining strict hygiene protocols.

Will my order be delivered on time?

Deliveries are being checked in, processed and sent out as normal so currently all orders are being delivered on time or within a window period of just a few days. We will endeavour to communicate all late deliveries directly with our customers but sometimes this may not be possible due to stretched resources and staff working from home. Please note that our ‘2 man room of choice’ furniture and bed delivery service is temporarily suspended for everyone’s safety, the goods will be left at your front door and no-one will enter your premises. As usual our delivery companies will still book this delivery in with you.

We ask all our customers to please bear with us and our delivery partners during this difficult time; your patience, tolerance and kindness is much appreciated and we will get through this together. Please continue to order as usual to support the UK economy and so we can continue to delight you with our products and service.

Can I still receive delivery of parcels?

Yes. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

How do I return a product if I'm self-isolating?

We understand and are here to help. We have now introduced a temporary exception to our usual returns policy during these unprecedented times. Goods received by our customers after the 23rd of March 2020 now have an extended returns rule applied to them. You may return goods to us within 14 days after the UK Government lifts the Nationwide COVID-19 lockdown

The usual exclusions apply as per our Standard Returns Policy such as 'made to order' products and 'goods not being returned in their original packaging'.

Public Health England have stated that there’s no current evidence to suggest that the virus can be transmitted from packages.

Click and Collect

Please note that our Click and Collect service is temporarily suspended. This is part of our precautionary measures to protect our customers and partners from COVID-19 virus. If you are yet to collect your parcel, please contact us on customerservice@cuckooland.com

We will continue to update this information as and when we receive new information. Our Customer Service Team are manning phones, live chat and emails so please don’t hesitate to contact us should you need help with your order. We are so grateful for your continued support during this time and we look forward to delivering your beautiful Cuckooland goodies to you.


Read what others are saying

Kids Teepee Cabin Bed
Fantastic bed! My daughter loves this as do I, it is really well made and heavy and was relatively easy to assemble. It gives my daughters room a really magical feel, would definitely recommend.
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