Cuckooland Christmas Returns Policy
We have extended our returns policy for Christmas 2018. Orders placed between 19th November and 21st December can be returned until 25th January, 2019. Our extended returns policy covers 'Gifts' purchased from our Gifting categories and does not include 'bulky' or 'made to order' items such as Beds and Furniture.
These returns are subject to our Standard Returns Policy. Our usual Terms and Conditions apply.
Christmas Last Order Dates - Gifts
Standard UK Delivery - order by 2pm on Wednesday, 19th December.
Express Delivery - order by 2pm on Thursday, 20th December.
Saturday Delivery - order by 2pm on Friday, 21st December.
Christmas Last Order Dates - Furniture
Not all furniture will be available for delivery before Christmas. Please refer to the individual product page for dispatch times.
If you are still looking for furniture to arrive in time for the big day, it's worth taking a look at our
Furniture in time for Christmas Shop.
| Orders over £30 | FREE | 1-3 working days |
| Std UK (under £30) | £3.95 | 1-3 working days |
| Express (under £30) | £5.95 | next working day if ordered before 2pm Mon - Thurs |
| Express (£30) | £3.95 | next working day if ordered before 2pm Mon - Thurs |
| Click & Collect | £5.95 | next working day if ordered before 2pm Mon - Fri |
| Saturday | £12.95 | next day if ordered before 2pm on Friday |
*Our FREE Mainland UK Delivery Service applies to orders over £30 but excludes Scottish Highlands and other remote areas. Due to additional courier charges, a surcharge will apply to Scotland, ROI, and areas outside Mainland UK for furniture deliveries and orders over 20kg and with a carton size larger than 61cm x 46cm x 46cm. For more information please refer to our Delivery Costs and Services here.
*Furniture and Made to Order items are excluded from Express, Click & Collect and Saturday delivery options.
Please note:
- Our couriers and furniture delivery teams deliver between the hours of 8am and 8pm, Monday - Friday. If you would prefer a weekend delivery or if you would like to specify morning or afternoon this can be arranged for an extra charge.
- For Delivery charges of Beds & Furniture outside Mainland UK (N. Ireland, Isle of White etc) or for all other International Destinations please contact us for a quote on customerservice@cuckooland.com or call us on +44 (0) 1305 231 231 Mon-Fri 9-6pm UK time.
- For all other International orders outside the UK please see our Overseas/Rest of the World Delivery Rates & Timescales here.
We also offer an EASY Returns Policy! Click here to read our
returns table.
Dispatch vs Delivery
On each product detail page, you will see a ‘dispatch time’: e.g. '2-3 weeks'. ‘Dispatch time’ is the time it takes for our suppliers to send the item to our UK warehouse or the time it takes our warehouse to send the item on to our delivery partners for final delivery. Please note that this is not the date it arrives at your door. Below you will find more information on the delivery process and how long after dispatch you should expect your delivery.
Deliveries from our Warehouse
Once we receive the items at our warehouse (transit time from Europe is 5-7 days), you will be contacted by one of our team to confirm a convenient delivery date before any delivery attempt is made.
Deliveries from our Partners
Our delivery partners receive items from us daily. Rest assured, as soon as they receive your items they will send them on to you.
Please allow 5-7 days from the ‘dispatch date’ displayed for Mainland UK: i.e. if '2-3 weeks' is displayed on our site, you will need to allow up to 3 weeks for dispatch and up to 7 days after these 3 weeks for final delivery to your door. For Offshore, Highlands, Islands and Ireland deliveries, delivery could take up to 14 days from the ‘dispatch date’.
Deliveries occur during weekdays between 8am and 8pm. We do use carriers that offer a Saturday or Sunday delivery option – feel free to select this option (where applicable) when our team contacts you to arrange your delivery.
Please Note: We do charge extra for weekend deliveries or pre 10am or post 6pm deliveries. The charge for this service is £30.00 (if this service is available in your area).
Non-Furniture Deliveries
UK Mainland Delivery Rates* (excludes furniture and orders placed during weekends and bank holidays):
| Orders over £30 | FREE | 1-3 working days |
| Std UK (under £30) | £3.95 | 1-3 working days |
| Express (under £30) | £5.95 | next working day if ordered before 2pm Mon - Thurs |
| Express (over £30) | £3.95 | next working day if ordered before 2pm Mon - Thurs |
| Click & Collect | £5.95 | next working day if ordered before 2pm Mon - Fri |
| Saturday | £12.95 | next day if ordered before 2pm on Friday |
*Our FREE Mainland UK Delivery Service applies to orders over £30 but excludes Scottish Highlands and other remote areas. Due to additional courier charges, a surcharge will apply to Scotland, ROI, and areas outside Mainland UK for furniture deliveries and orders over 20kg and with a carton size larger than 61cm x 46cm x 46cm.