Delivery and Returns

We offer free delivery over £100 to most of mainland UK. This excludes Zone C, Zone D (Scottish Highlands & Offshore, Channel Islands and Ireland) and other remote postcodes. A surcharge may apply for delivery to these areas. Enter your delivery postcode at checkout to confirm if charges apply. For more information, please refer to our delivery costs and services.

For delivery charges outside mainland UK please contact us for a quote at customerservice@cuckooland.com or call +44 (0)1305 231231 Mon-Fri 9.30am-5pm GMT.

Large Items (furniture & heavy goods)

Our furniture delivery partners deliver Monday to Saturday, 8am-8pm. Depending on the item and your location, you may be able to choose a specific day for delivery via telephone, text or email. In most cases, you will receive a timed delivery slot 24 hours before. We do require someone to be at home to accept the delivery as goods will not be left unattended. The delivery crew will ring 30 minutes ahead of arrival to check you are home. If you are not home at to accept the delivery a £50 redelivery fee will be chargeable.

Small Items (homeware & gifts)

Our parcel delivery partners include Yodel, DPD and Parcelforce, and they deliver our smaller items. When your order is dispatched, you will be notified by text message with tracking and your delivery window. We aim to dispatch all ‘in stock’ items before 2pm Monday to Friday. If you order after 2pm on Friday, your items will be dispatched on Monday.

Returns

We offer a 30-day returns policy providing the item is unused and in the original packaging. Depending on the item size and weight, you can either use our Royal Mail returns service or we will collect the item. Charges apply for both options. Made-to-order and personalised items are non-returnable.

Product Specifications