Premium Protection for your Furniture

Provided by Loxa
Available on select products, see item description for details

Enjoy peace of mind with a 5-year Premium Product Protection Insurance Plan to help extend the useful life of your furniture and reduce disruption to your home.

If your furniture is accidentally damaged, stained or faulty – this insurance will take care of repairing or replacing your furniture.

Should the unexpected happen and you need to make a claim, you’ll have:

Expert support from our claims handlers
A technician over to your home to assess and repair your item, if they can
If not, you’ll receive a like-for-like replacement, or be reimbursed to the financial value of the item
No excess/charges for you to pay

*Restrictions apply - See ‘Are There Any Restrictions?’ below.

How Do I Get Product Protection?

Loxa Product Protection may be included with your purchase at no additional cost, or you may have the option to add it to your cart when purchasing an eligible item.

If product protection is included, this will be explicitly stated on the product page.

If product protection is not included but available for purchase, you will have the option to add it to your order from the product page.

If neither applies and there is no option to add product protection, the item is not insurable under this scheme.

Hand holding a smartphone displaying an online furniture store page showing an armchair. It lists the price as £1,135.00, with color options and a button to order free samples. There's also an option for LOXA 5-year premium product protection plan.

If you need assistance or believe you should have access to product protection but cannot see it as an option, please get in touch using the contact details below:

Email: [email protected]
Tel: 02045 927 543

What’s Covered

This insurance protects your item of furniture from accidental stains, accidental damage, and structural defects, such as, but not limited to, the following:

What’s Not Covered?

Normal wear and tear
Damage in transit and pre-delivery of the item
Commercial use
Manufacturing faults
Third-party contractor-related damage
System failures, e.g. plumbing and electrical
Deliberate damage or damage caused by unattended stains or improper cleaning

For more information on what is and what is not covered, please refer to the Insurance Product Information Document (IPID) and the Policy Wording.

Are There Any Restrictions?

You must be a UK resident and at least 18 years old
Your item must be kept securely in your permanent residence within the UK
This Insurance is only included on a complimentary basis for products where explicitly stated as such on the item description