The guarantee is void if the product is found to have been mistreated/damaged, this includes; splits, burns, breakages, spillage and stains.
This also applies if the product has not been maintained/cared for in accordance with the care instructions advised, including failure to use furniture pads on non-carpeted surfaces.
The product should also not be assembled or disassembled multiple times as this will weaken the fittings and joints. If the photographic evidence suggests that the product has been subjected to excessive wear and tear, then the guarantee will become void.
Our product pages describe and display the product as accurately as possible. Please note that the resolution, colour settings and other characteristics of the product on these product pages may cause the product to look slightly different online than it looks in reality.
Unfortunately the guarantee is made void for any product that has not been assembled according to the installation instructions provided or has been modified or altered without Cuckooland’s consent. For example, any part of the bedframe with a hole drilled through it by the customer.
The guarantee is also void for products sold “pre-loved” , “as-is”, “preconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, “sample” or any other similar wording suggesting the product is not “new”.