Delivery and Returns
COVID-19 Delivery & Returns Update:
Deliveries are being checked in, processed and sent out as normal so currently all orders are being delivered on time or within a window period of just a few days.
Following updated advice from the Secretary of State for Business, some room of choice deliveries can be made with the customers permission. Due to currect circumstances, some deliveries will be contactless and delivered to your doorstep only - the goods will be left at your front door and no-one will enter your premises. As usual our delivery companies will still book this delivery in with you.
Returns: We have now introduced a temporary exception to our usual returns policy during these unprecedented times. Goods received by our customers after the 23rd of March 2020 now have an extended returns rule applied to them. You may return goods* to us within 14 days after the UK Government lifts the Nationwide COVID-19 lockdown.
*Usual exclusions still apply.
Click & Collect: Please note that our Click and Collect service is temporarily suspended. This is part of our precautionary measures to protect our customers and partners from COVID-19 virus. If you are yet to collect your parcel, please contact us on customerservice@cuckooland.com
We offer FREE Mainland UK Delivery on Orders over £100*
We offer a 30 Day Money Back Returns Policy. Click here for our Returns Table and T's & C's
Delivery Table:
| Orders over £100 |
FREE |
1-3 working days
|
| Std UK (under £100) |
£3.95 |
1-3 working days |
| Express (under £100) |
£5.95 |
next working day if ordered before 2pm Mon - Thurs |
| Express (over £100) |
£3.95 |
next working day if ordered before 2pm Mon - Thurs |
| Click & Collect |
£5.95 |
next working day if ordered before 2pm Mon - Thurs |
| Saturday |
£12.95 |
next day if ordered before 2pm on Friday |
*Our FREE Mainland UK Delivery Service applies to orders over £100 but excludes Scottish Highlands and other remote areas. Due to additional courier charges, a surcharge may apply to Scotland, ROI, and areas outside Mainland UK for furniture deliveries and orders over 20kg and with a carton size larger than 61cm x 46cm x 46cm. For more information please refer to our Delivery Costs and Services here.
*Furniture and Made to Order items are excluded from Express, Click & Collect and Saturday delivery options.
Please note:
- Our couriers and furniture delivery teams deliver between the hours of 8am and 8pm, Monday - Friday. If you would prefer a weekend delivery or if you would like to specify morning or afternoon this can be arranged for an extra charge.
- For Delivery charges of Beds & Furniture outside Mainland UK (N. Ireland, Isle of White etc) or for all other International Destinations please contact us for a quote on customerservice@cuckooland.com or call us on +44 (0) 1305 231 231 Mon-Fri 9-6pm UK time.
- For all other International orders outside the UK please see our Overseas/Rest of the World Delivery Rates & Timescales here.
Dispatch vs Delivery
On each product detail page, you will see a ‘dispatch time’: e.g. '2-3 weeks'. ‘Dispatch time’ is the time it takes for our suppliers to send the item to our UK warehouse or the time it takes our warehouse to send the item on to our delivery partners for final delivery. Please note that this is not the date it arrives at your door. Below you will find more information on the delivery process and how long after dispatch you should expect your delivery.
For Zone C and Zone D postcodes (Including Offshore Islands, Scottish Highlands & Remote Areas, Channel Islands and Ireland), delivery could take up to 14 working days from the ‘dispatch date’. Please refer to our Delivery Costs and Services here.
Deliveries from our Warehouse
Once we receive the items at our warehouse (transit time from Europe is 5-7 days), you will be contacted by one of our team to confirm a convenient delivery date before any delivery attempt is made.
Deliveries from our Partners
Our delivery partners receive items from us daily. Rest assured, as soon as they receive your items they will send them on to you.
Please allow 5-7 working days from the ‘dispatch date’ displayed for Mainland UK: i.e. if '2-3 weeks' is displayed on our site, you will need to allow up to 3 weeks for dispatch and up to 7 days after these 3 weeks for final delivery to your door.
Delivery Timescales
Deliveries occur during weekdays between 8am and 8pm. We do use carriers that offer a Saturday or Sunday delivery option – feel free to select this option (where applicable) when our team contacts you to arrange your delivery.
Please Note: We do charge extra for weekend deliveries or pre 10am or post 6pm deliveries. The charge for this service is £30.00 (if this service is available in your area).
