Privacy and Security
Cuckooland ("we") are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
This policy applies when you visit us online or use your mobile device and any order you place is also subject to our Terms and Conditions. Please take time to read these terms as they include important information that applies to you. If you have any questions regarding any of these terms please visit contact us directly.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at customerservice@cuckooland.com.
For the purpose of the relevant data protection legislation, the data controller is Cuckooland Limited of Unit 8a-c Parkway Farm Business Park, Middle Farm Way, Poundbury, Dorset, DT1 3AR.
Collection and Use of Personal Information
We may collect and process the following data about you:
Information you Give Us
You may give us information about you by filling in forms on our site www.cuckooland.com or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, sign up for our marketing communications, log a query through our Customer contact, place a customer review on our site or when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and images, details of the products you are interested in and other content which you choose to upload such as product reviews, comments and forum posts.
How we will use this information you Give Us
We will only use your personal data when legally permitted. The most common uses of your personal data are to:
- Carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- Occasionally contact you for research purposes as we are constantly looking for ways to improve our service;
- Notify you about changes to our service;
- Ensure that content from our site is presented in the most effective manner for you and for your computer;
- Contact you directly, or indirectly using a trusted third party acting on our behalf, for the purposes of marketing described in more detail below. We will only do so in accordance with applicable law.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
- Your personal information may be disclosed to selected third party companies which will help us to process your order, to comply with our obligations, to manage and store data, to run our marketing campaigns and/or provide data analytics and where you choose to use one of the payment services provided by Klarna to pay for your goods. In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy. By agreeing to pay with Klarna, you agree to their privacy policy found here.
Marketing and how we may Contact You
Given how we operate our business, it may be necessary to use the information we have about you in our marketing. Any use of your information for marketing will be both in our legitimate interests and yours. You have a right to object at any time to this use of your information by visiting our contact us page.
Where you have given us your consent or if you have previously purchased from us, we may use your information to contact you about products that you have purchased, to tell you about goods and services which we consider may interest you, our offers available from time to time, or to send you a copy of our catalogue. Our marketing communications may be provided to you by email, SMS, post or such other means as we choose.
In addition to the right to object mentioned above, you will also be provided with the opportunity to opt out of receiving these marketing communications both at the time that you provide your contact information to us and at any time afterwards. If you wish to unsubscribe from our newsletter contact list, you should either:
- E-mail us at customerservice@cuckooland.com with the word "unsubscribe" in the subject line.
- Click on "unsubscribe" at the bottom of the email
- Sign into "My Account" on the website and edit your account details
Please allow up to 5 days for unsubscribe requests to be processed
If you tell us that you do not want to receive any further marketing information from us, we will not contact you further for the purpose of marketing. However, we will not necessarily remove your information from our database(s) if it is necessary to retain the information for other non-marketing purposes such as where we need your information for compliance with our legal obligations or for the purpose of fulfilling our contract with you. Please note that after you opt out of receiving marketing communications from us, it may take a few days to update our records during which time you may continue to receive marketing communications.
- We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
- You can ask us or third parties to stop sending you marketing messages at any time by emailing us atcustomerservice@cuckooland.com at any time.
- Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Information we collect About You
With regard to each of your visits to our site we may collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Sensitive Data
- We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
How we will use the information we collect About You:
- To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- To allow you to participate in interactive features of our service, when you choose to do so;
- As part of our efforts to keep our site safe and secure;
- To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from Other Sources
We may receive information about you if you use any of the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
How will we use the information we receive from Other Sources
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
How long will we retain Your Data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.
Disclosure of Your Information
We may share your information with selected third parties including:
- Service providers who provide IT and system administration services.
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you. Examples of the types of companies include; deliveries, security, fraud protection, marketing, IT support and audit. Each of these external companies has a contract with us which confirms how they handle your information and is restricted so that they can only use this information to provide services to Cuckooland Limited and to you and not for any other reason.
- Invoice and billing including Stripe, Paypal, Klarna and Omni Capital.
- Retargeting platforms including Google Ads Remarketing, Facebook Custom Audience and Facebook Remarketing, Criteo Retargeting.
- Social Media Sharing and Advertising.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
- Analytics and search engine providers that assist us in the improvement and optimisation of our site to improve your customer journey. These third parties only use your information in line with our instructions and do not disclose it or use it for any other purposes. When it is not essential to do so, we will only disclose your information with these companies when we have obtained your consent. You have the right to change your mind at any time and details on how to unsubscribe are confirmed below.
- We may also provide your information to social media platforms, carefully selected third parties and customer service agencies for research and analysis purposes, so that we can monitor and improve our services, products and marketing communications. These third parties may help us or complete research and insight on our behalf.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
International Transfers
We do not transfer your personal data outside the European Economic Area (EEA).
Where we Store and the Security of Your Personal Data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your Rights
You have the right to review and update your registered account details by signing in to your account at any time. Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at customerservice@cuckooland.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
You can request a copy of the personal information we hold about you at any time. If you wish to do so, please contact our Customer Service team who will be happy to assist. Please be advised that we will not charge you for this service, but our security procedures mean that we will have to request proof of identity before we disclose information to you.This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Customer Service team here or by writing to us at:
Customer Service Team
Cuckooland
Unit 8a & b
Parkway Farm Business Park
Middle Farm Way
Poundbury
Dorchester
Dorset
DT1 3AR
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
Changes to Our Privacy Policy
This policy was last updated in April 2018 in accordance with the GDPR. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
