Reviewed On: 24/02/2017
Great experience. Had to swap a size of item as I had ordered the wrong one and this was made very easy with very accommodating customer service.
Thank you for your feedback - that is how it should be, you should always be able to contact us for any assistance and we aim to make you happy. It is our pleasure to be of service to you! Please come back soon.
The experience was great from beginning to end. The furniture is perfect. The company were proactive in checking the order with is, answering questions, getting the order to us on time. It's worth taking up the offer of getting it all assembled! Great customer service all round.
You have been such a wonderful customer to work with and we really are delighted that you are happy with both our service and with the VOX 4YOU 4 Poster King Bed and all the other items that you bought to compliment it. It was such a joy to work with you in fact that I am missing you already so please please please come back! x
That was a message to you from Nathalie by the way! x
Quick efficient service
Thank you so much for taking the time to leave us your feedback - we are delighted to hear how happy you are with your Retro Phone and we hope that you will not hesitate to pick up that receiver and call us if we can ever be of any assistance!
Reviewed On: 23/02/2017
Brilliant! Great service, fast delivery. Arrived in perfect condition and more than pleased with my purchase. Would definitely use again.
Ah, we love this and thank you so much for sending us a picture of your GPO BERMUDA RECORD PLAYER too - we are delighted that your husband is thrilled with it and we hope he enjoyed a marvellous 50th Birthday. x
Great service, very efficient and friendly. Would highly recommend them!
Thank you so much for your feedback - we are delighted that you love your Bali Outdoor Rug and we hope that it still looks as good as it did when you first bought it - you know how to contact us should you need anything in future (you gorgeous customer you!). x
Reviewed On: 22/02/2017
Great service, delivered on time and was given updates regularly what helped a lot
Thank you so much for your feedback, as you know we are working with you to ensure that you are happy with your purchase. You have been a fabulous customer and we want to make sure that you know how much we value you.
Estoy muy contenta!.El envío fue muy rápido y el paquete llegó muy bien embalado.Excelente!!
Estamos encantados de que estés contento con tu Giradiscos Bermuda y estamos aún más emocionados de saber que llegó con usted de forma segura y en perfecto estado - muchas gracias por su fabulosa retroalimentación!
Very friendly and efficient customer care, and extremely happy with my product! Would definitely use this service again.
Thank you very much
We were so thrilled to be able to wow you and get the Palm Lamp to you earlier than expected. We are even more delighted that you love the Lamp so much! Your review of the Lamp will be so invaluable to any customers considering purchasing it. Please come back again...
We had a problem with Doggy Bag size, the bag being far to big for our dog, we contacted you and you delt with the problem immediately in a most polite and efficient manor and today,Wed.22 Feb we received the correct sized bag.
It has been a pleasure to shop with you thank you.
Great News - we are so pleased that we were able to swiftly solve the problem and now man and dog are pleased with the fit of the Doggy Bag! The Microfibre Doggy Bags work so well to keep your car and home mud-free and dry, a must have for all British Dog Lovers!
Great service and products
Thank you so much for your feedback - we hope the Scaramouche & Fandango Men's Wash Bag and Tweexy Polish Holders were an absolute hit with the lucky recipients. We hope that you come back soon and visit us!
First rate service, easy to use website.
Thank you so much for your feedback, we are so delighted to hear that you (and the teenagers in your house) love the Retro Phone. We would love to welcome you back to Cuckooland again soon.
Reviewed On: 20/02/2017
Nice boots , bit tight. Felt confident wearing them, bur had a little slip! Disappointed black pair were not available
Thank you so much for your feedback - we are sorry that the colour you wanted was out of stock but we hope the boots you have are keeping your toes warm and toasty. Whilst they are winter boots and have non-slip technology, you will still need to walk with a little caution, if the ice is starting to melt, the water layer in between can create a barrier between the ice and the grip of the boots.
Reviewed On: 19/02/2017
Great product. Very comfortable and my wee boy loves it
We are delighted to hear that Luke loves his London Bus Bunk bed and we hope that it continues to give him joy for a good few years to come. Thank you for your feedback - we would love to welcome you back again soon.
Very helpful staff. Some delays made on behalf of the company delivering the mattresses.
Thank you so much for your feedback - we are sorry to hear that you experienced some delays with the delivery however we are thrilled we could help you and we certainly do hope you will be back.
Very enthusiastic and friendly to deal with.
Thank you so much for your order and your feedback - it is lovely to see that you shopped around the site for some gifts - we hope they all were very well received - the Nailmatic Polish and MadPax Backpack certainly are unique and cool!
Lovely boots, perfect fit , lovely and warm, non slip. Would definitely buy again. I bought a half size larger than my usual size as recommended.
Thank you so much for your feedback - we are delighted that you are happy with your Nordic Boots and we hope they keep your toes warm and toasty.
very nice item @ a good price.
We are thrilled to hear from you - thank you so much for leaving us your feedback - we hope you will return soon.
I ordered the wrong size. You sorted it out without any difficulty. Thank you. First class customer service.
We aim to please and we are very pleased to hear that we have impressed you with our efforts. We certainly hope that you will be back again soon.
Reviewed On: 18/02/2017
Delivery was prompt, thank you.
You have been very kind in your 5 Star Service review and we would like to thank you so much for that. With regards to the effectiveness of the boots, we will contact you directly as your review is incredibly important to us and we would like to hear more.
Reviewed On: 17/02/2017
Ordered this product as it was required in a hurry. Product was ordered at 13:40 on a bank holiday however website stated "dispatched today". Delivery was due next working day (i.e. the following day). The following day came and went and no delivery or notification as such.
When I contacted Cuckooland, they stated that they don't dispatch on bank holidays. Apparently I should have seen this on a completely separate FAQ page however I had no need to go to this page as the website stated "dispatched today". I suggested to Cuckooland that the website should instead say "dispatched within one working day" but they completely missed the point.
Thank you for your feedback and you do certainly have a very valid point - in fact so much so that we have taken on board your suggestion and do not advise that the item will be dispatched 'today' when it is either a weekend day or public holiday. As soon as you mentioned this to us we immediately refunded you the additional priority postage that you paid for in an effort to apologise for what was purely an oversight. We are thrilled however that you are happy with your Snuzpod.
The treehouse beds are pure magic.
The beds create a fairytale atmosphere and the construction is solid, a substantial piece of furniture. It was well worth the effort to import from Europe,
there is nothing like them that I could find in the US.
- Karen Lerner. New York, USA
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